Customer Service
Customer Service
CONTACT US
F&W Style
Corporate Office
1954 Airport Rd
Suite # 216
Atlanta, GA 30341
T. 404‐810‐1270
info@fwstyle.com
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Orders placed with F&W Style will be shipped by UPS shipping. Your package should be received within 5-7 business days. Please allow 2-3 days from date of purchase for your items to be processed. If you need to place an order for rush shipment please contact F&W Style Customer Care at 404-810-1270 with your request.
- Privacy & Security
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All of our transactions are secured by our processing merchant and guaranteed to be 100% safe. Fwstyle.com is the sole owner of information collected on this site. The information collected will not be sold or distributed.
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- Returns & Replacements
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We accept returns on full priced items within 14 days of delivery date. Merchandise must be in exact condition at which it was shipped, with original invoice, in order to get refund. Shipping charges on returns are non-refundable unless there is a merchandise defect or shipping error. F&W Style accepts returns through any mail carrier. Sale merchandise is non-refundable as they are considered a final sale. F&W Style only accepts returns from items purchased on fwstyle.com. We also accept exchanges within 10 days of Delivery date .
Return Process:
1) Email us at info@fwstyle.com
2) A representative will call or email you with our return address and details
3) You will receive an email once return has been received and processed
4) Your account will be credited within 7-10 business days
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Shipping Error or Damaged Products
In the event that we process an order incorrectly or you receive a damaged product, we will gladly replace or take back that item for a full refund at our expense. To get a replacement product, please contact our customer care department at info@fwstyle.com or 404-810-1270.
Repair Warranty
F&W Style provides a one year repair warranty on our full priced products. Please fill out the information below and email it to us at info@fwstyle.com:
Name:
Email:
Address:
F&W Style Bag:
Where purchased:
Date purchased:
**F&W Style does not cover shipping charges related to repairs**
** Repair does not include regular wear and tear of product**
Leather Care
F&W Style Handbags are made with genuine Italian leather, so the eventual signs of color shades are not defects, but a confirmation of the authenticity of the product. To preserve color of bag as long as possible reduce exposure to sunlight, water, alcohol, oils, perfume, etc. Protect your F&W Style bag when not in use with the provided dust cover. In the event that your handbag incurs damage, F&W Style recommends you see a certified leather professional.
